---
title: ProfitGuard | Amazon Vendor Central Profit Recovery
description: Hidden deductions on Vendor Central weaken your P&L. ProfitGuard recovers historic shortage claims & chargebacks, whilst preventing future leakage with human expertise. Learn more.
---

[![WAKE Amazon Agency](https://www.wakecommerce.co.uk/hs-fs/hubfs/WAKE-Chaser-Logo-2.png?width=148&height=33&name=WAKE-Chaser-Logo-2.png "WAKE Amazon Agency")](https://www.wakecommerce.co.uk)

- Services 
    - [Complete channel management for Amazon Vendor Central ![Vendor+](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame%202085665178.svg)](https://www.wakecommerce.co.uk/amazon-vendor-central-management)
    - [Chargeback & Shortage Claim Recovery for Amazon Vendors ![ProfitGuard](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame%202085665177.svg)](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery)
    - [A creative agency within an Amazon agency ![ContentStudio](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame%202085665179.svg)](https://www.wakecommerce.co.uk/amazon-listing-optimisation)
    - [Full funnel Amazon Ads, DSP + AMC management ![ads+dsp](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame%202085665176.svg)](https://www.wakecommerce.co.uk/amazon-ads-management)
- [Pricing](https://www.wakecommerce.co.uk/pricing)
- [Blog](https://www.wakecommerce.co.uk/blog)

[Contact Us](https://www.wakecommerce.co.uk/contact-us)

- Services
- [Pricing](https://www.wakecommerce.co.uk/pricing)
- [Blog](https://www.wakecommerce.co.uk/blog)
- [Contact Us](https://www.wakecommerce.co.uk/contact-us)

## Enquiry Form

## Enter your details below to begin your 3-minute growth check

![Group 1171276161](https://www.wakecommerce.co.uk/hubfs/wake%202025/Group%201171276161.svg)

# We Audit, Dispute And Recover Your Amazon Vendor Account Charges. Risk Free.

Most brands assume Amazon’s deductions are accurate… but too often, they’re not.

We help businesses recover money that Amazon has deducted incorrectly — sometimes to the tune of over £1 million they didn’t even realise was missing.

![Frame-1](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame-1.svg)

 **Fast Recovery:**

Chargebacks, shortage claims and more

![Frame-1](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame-1.svg)

 **Done-for-You:**

with ex-Amazon FinOps specialists

![Frame-1](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame-1.svg)

 **Risk Free:**

You only pay after you’ve been paid

![Frame 1171275727](https://www.wakecommerce.co.uk/hs-fs/hubfs/wake%202025/Frame%201171275727.png?width=1074&height=713&name=Frame%201171275727.png)

[Book a FREE Audit — See How Much You’re Owed](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery#main-modal)

## £1M+ Brands: Get Your FREE 3-Minute Amazon Growth Check

We’ve helped dozens of £1M+ brands uncover the exact blind spots that are silently stunting their growth. Now it’s your turn.

![Group 1171276173-3](https://www.wakecommerce.co.uk/hs-fs/hubfs/wake%202025/Group%201171276173-3.png?width=1216&height=613&name=Group%201171276173-3.png)

Uncover what’s slowing your growth now… before it costs you more.

[Claim Your 3-Minute Growth Check](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery#form-modal-2)

## The WAKE Difference, Backed by Case Studies

RESULT DRIVEN HEADLINE FOR MONTY BOJANGLES CASE STUDY

 £1.3m

Recovered

RESULT DRIVEN HEADLINE FOR MONTY BOJANGLES CASE STUDY

 £8.5m

Recovered

RESULT DRIVEN HEADLINE FOR MONTY BOJANGLES CASE STUDY

 £10m

Recovered

## 93% of Brands are Losing 5% of Their Revenue to Amazon’s Cost Deductions

 **Are you unfairly losing thousands of pounds a year to Amazon?**

- Figures from Vendigital show that 93% of brands have been hit by cost deductions from Amazon, averaging £5k lost for every £100k of revenue generated.
- From chargebacks to shortage claims and invoice issues… all these challenges relentlessly chip away at your profit margins.
- And when those unjustified claims pile up, navigating Amazon’s dispute maze can feel like an endless uphill climb.

 **But imagine if you had a strategic partner that would handle all of this for you, without charging anything upfront…**

[Talk To Us](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery#main-modal)

![Frame 2085665107-2](https://www.wakecommerce.co.uk/hs-fs/hubfs/wake%202025/Frame%202085665107-2.png?width=590&height=660&name=Frame%202085665107-2.png)

![Group 1171276161](https://www.wakecommerce.co.uk/hubfs/wake%202025/Group%201171276161.svg)

## Here’s How ProfitGuard Works in 3 Simple Steps

ProfitGuard is a done-for-you service designed to recover inaccurate charges on your Amazon Vendor Central account.

![div.icon-image](https://www.wakecommerce.co.uk/hubfs/wake%202025/div.icon-image.svg)

**Step 1: Free Audit And Assessment**

We analyse your Amazon account and identify missing revenue – going back up to 5 years.

![Frame 1171275639](https://www.wakecommerce.co.uk/hubfs/Frame%201171275639.svg)

**Step 2: Claim And Recovery Process**

Our ex-Amazon FinOps specialists dispute invalid deductions and work to recover your money.

![Frame 1171275639](https://www.wakecommerce.co.uk/hs-fs/hubfs/Frame%201171275639.png?width=85&height=85&name=Frame%201171275639.png)

**Step 3: You Get Paid**

Recovered funds are reimbursed directly to you – and you only pay once you’ve been paid.

[Find Out How Much Amazon Owes You, Now](https://www.wakecommerce.co.uk/Lorem%20ipsum)

## Here’s Exactly What You Get With ProfitGuard

- **Done-for-You Recovery**: We can handle the vast majority of the disputes independently, freeing up you & your team to focus on your business.
- **Track Every Claim in Real Time:** Get access to our user-friendly live dashboard, where you can monitor every step of the process as we recover your money.
- **Detailed Monthly Reports:** We provide in-depth reports on the status of your claims and recoveries each month (and you can also request a full update from us at any time.)
- **Fast Recovery:** We’ll audit your account within 3 business days to estimate your potential recovery and typically reclaim the bulk of historic charges within 6–10 weeks.
- **Prevention of Future Charges**: Our experts will provide detailed summaries of what caused your charges to occur and offer recommendations to minimise future issues.

[Schedule Your Free Audit Now](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery#main-modal)

![Group 1171276129](https://www.wakecommerce.co.uk/hs-fs/hubfs/wake%202025/Group%201171276129.png?width=768&height=752&name=Group%201171276129.png)

## How Much Money Can We Help You Recover From Amazon?

**93% of brands are losing over 5% of their revenue** to Amazon’s inaccurate and unfair charges and deductions.

Many of these charges, such as chargebacks, are time sensitive.

And because the dispute process is so complex, slow and frustrating, **most brands never recover what they’re owed.**

If you’re experiencing any of these following chargebacks, reach out to us for a FREE audit to see how much money we can help you **recover with ProfitGuard:**

- Shortage Claims (PQV)
- Unpaid Inventory
- Price Claims (PPV)
- Overdeliveries
- Incorrect Chargebacks
- Incorrect Returns
- Incorrect Accruals
- Damaged Returns
- CoOp Discrepancies
- Complex Disputes
- Unpaid Invoices
- Open Statements
- Shortage Claims (PQV)
- Shortage Claims (PQV)

[Find Out How Much You Could Recover Now](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery#main-modal)

## Why Choose ProfitGuard?

- Most brands don’t have the time or expertise to chase down every deduction.
- ProfitGuard handles it all for you, with nothing missed and no risk.

![Frame 2085665107-3](https://www.wakecommerce.co.uk/hs-fs/hubfs/wake%202025/Frame%202085665107-3.png?width=641&height=660&name=Frame%202085665107-3.png)

![div.icon-image](https://www.wakecommerce.co.uk/hubfs/wake%202025/div.icon-image.svg)

**98% Success Rate**

Our expert team, including former Amazon FinOps & Accounts Payable specialists, successfully recover shortage claims with a 98.1% win rate

![Frame 1171275639](https://www.wakecommerce.co.uk/hubfs/Frame%201171275639.svg)

**Recover Up To 5 Years Of Lost Profits**

We delve into current and historical shortage claims and chargebacks to reclaim every penny you’re owed.

![Frame 1171275639](https://www.wakecommerce.co.uk/hs-fs/hubfs/Frame%201171275639.png?width=85&height=85&name=Frame%201171275639.png)

**No Automation. Just Expert Human Auditing**

Unlike other recovery solutions, we do NOT use automation because it is ineffective, misses claims, and can even place accounts at risk.

![div.icon-image-1](https://www.wakecommerce.co.uk/hs-fs/hubfs/div.icon-image-1.png?width=85&height=85&name=div.icon-image-1.png)

**Fair & Affordable**

We charge a flat 15% fee on the money we successfully recover for you. (Significantly cheaper than the industry standard of 25-30%).

![Frame 1171275639-2](https://www.wakecommerce.co.uk/hs-fs/hubfs/Frame%201171275639-2.png?width=85&height=85&name=Frame%201171275639-2.png)

**Only Pay When You’ve Been Paid**

You will only be billed at least 30 days after the recovered money has been reimbursed to your bank account.

![Frame 1171275639-1](https://www.wakecommerce.co.uk/hs-fs/hubfs/Frame%201171275639-1.png?width=85&height=85&name=Frame%201171275639-1.png)

**Direct Access to Our FinOps Team**

Need help beyond disputes? Our specialists can assist you with invoice issues, trade terms, CoOp fees, and more.

[Start Recovering Funds Today](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery#main-modal)

## Here’s How to Effortlessly Get Back Every Penny Amazon Owes You

Getting started is simple.

Just book a **free comprehensive audit** from us today — **no commitment required**.

All we require is limited-permission access to your Vendor account.

And within just a couple business days, we’ll provide you with a detailed estimate of how much Amazon owes you.

From there, you can decide if you’d like us to recover those funds for you.

And remember if you do decide to proceed with recovery: **You only pay us when you’ve been paid.**

**There’s zero risk.**

Only the opportunity to recover lost revenue and strengthen your bottom line.

[Book A Free Comprehensive Recovery Audit Today](https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery#main-modal)

![Frame 2085665108](https://www.wakecommerce.co.uk/hs-fs/hubfs/wake%202025/Frame%202085665108.png?width=590&height=660&name=Frame%202085665108.png)

## If You’ve Got Questions About ProfitGuard… We’ve Got Answers

![Frame 1171276194](https://www.wakecommerce.co.uk/hubfs/wake%202025/Frame%201171276194.svg)

What is ProfitGuard and how does it work?

ProfitGuard is a specialist service designed to recover erroneous charges and deductions on your Amazon Vendor Central account, such as shortage claims, chargebacks, price claims, return issues, coop issues, and invoice/payment discrepancies.

Our team, comprised of former Amazon FinOps employees, conducts a thorough audit of your account to identify and dispute these charges.

Leveraging our deep expertise in Amazon’s systems, we manage the entire process from identification to recovery, ensuring that you receive every penny you’re owed without getting entangled in the complex and often frustrating dispute process.

How does ProfitGuard identify and recover charges?

We have developed a comprehensive audit process to review up to five years of account data.

From this we will identify contributing factors that have caused historical issues on your account and make recommendations to minimise them in the future.

We will then determine which charges and deductions are recoverable and develop a strategy to recover the maximum amount.

This is typically achieved through proactive and persistent dispute management, leveraging our expert team to navigate Amazon's convoluted, frustrating and inconsistent dispute process.

What types of charges can ProfitGuard recover?

We recover shortage claims, chargebacks, price claims, return issues, coop issues, and invoice/payment discrepancies.

Shortage claims typically account for the biggest recovery opportunity on mature accounts, as we can go back up to five years.

Chargebacks have a much shorter dispute window, however, we have been successful in recovering historic chargebacks when there has been a clear case of them being applied incorrectly.

We also have a lot of experience with all the other issues that can contribute to charges and deductions on Vendor Central and our team has had success with many complex cases.

What are the different types of Chargebacks on Amazon Vendor Central?

There are many different types, listed below, and the success rate in disputing these varies significantly.

If you have been experiencing any of these chargebacks on your Amazon Vendor Central account, reach out to us so we can advise you on the potential for recovery, and just as importantly, how to prevent any more!

- ASN Accuracy
- Carton Content Accuracy
- Carton Information Compliance
- Import Documents Late Delivery
- Import PO On-Time Non-Compliance
- Import Shipment Late Booking
- No Show
- On-Time Accuracy
- Oversized Carton
- Overage PO Units
- Overweight Carton
- Paper Invoice
- Prep Issues
- Rejected Delivery
- Ships In Own Container

How much does ProfitGuard charge for its services?

We charge a flat 15% fee on the money we successfully recover for you, significantly lower than the industry standard of 25-30%.

This is only billed **after** the payments have been reimbursed into your bank account.

Do I need to provide any upfront payment?

No, there is no upfront payment required. We only charge a fee based on the recoveries we secure.

How long does it take to see results with ProfitGuard?

We typically audit accounts within a couple of business days to give you an idea of the potential recovery amount and to give a detailed analysis of what has caused the issues on your account.

The time it takes to recover your funds depends on how many charges need to be disputed and how much caseload Amazon has on their side.

We typically see good progress on most projects within the first 6-10 weeks.  Larger projects will take longer, especially if there is a significant backlog to get through.

What makes ProfitGuard different from other recovery services?

Our team consists of former Amazon 1P FinOps employees, offering unparalleled expertise.

We do not rely on automation, because this simply does not work on Amazon Vendor Central and misses the nuances that are important with individual cases.

We take time and care with the recovery process to maximise recovery and work closely with our clients to resolve longstanding issues and to make them more efficient with their Amazon operations.

Where necessary, we will leverage the other expertise in our team, particularly in relation to catalogue and operations, to identify and resolve problems that can be contributing to errors during inbounding or logistical inefficiencies.

In essence, our team is the most experienced in the world when it comes to Amazon Vendor Central and we relish the opportunity to resolve long-term issues, rather than let them languish, as this would not be in the best interest of our clients.

Will I need to provide any documentation for the disputes?

We handle most of the dispute process independently and only very rarely require supporting documentation from the client.

In the vast majority of cases, we will **not** require any supporting documents or PODs (Proof of Delivery) from you to successfully dispute shortage claims.

For chargebacks that have been applied incorrectly (for example prep chargebacks) it is often necessary to share product imagery of the affected products to show to Amazon those products are not in breach of any policy, and so they can reclassify them on their system.

Can ProfitGuard help reduce future erroneous charges?

Yes, we provide detailed summaries of what contributed to the charges and offer recommendations to minimise future issues.

Is there a minimum contract length for using ProfitGuard?

We just require 30 days notice if you wish to stop using our recovery services.

Can I monitor the progress of my claims?

Yes, we provide regular updates and reports on the status of your claims and recoveries, typically after each month end, but you can request an update at any time.

You will also be given access to a live dashboard where you can monitor the progress of the whole project and individual claims.

What success rate does ProfitGuard have?

This depends totally on whether the charges and deductions have been applied correctly by Amazon.  **In many cases we find they have not.**

In the case of shortage claims, we have a very high recovery rate.

Out of 768 shortage claim disputes filed in the first few months of 2024, across multiple client accounts, we achieved a 98.1% recovery rate.

Chargeback recovery rates vary massively depending on the issue type.

Our success rate with other account issues, such as price claims, CoOp discrepancies and invoice issues is also high.  Some issues can take time to resolve, but our team is dogged and determined.

How does ProfitGuard ensure maximum recovery?

We are meticulous and considered with dispute management.

We try to avoid entering into a negotiation with Amazon as this can often lengthen the dispute time and reduce payouts.

We do not use automation because it is ineffective, misses nuances and, at worse, places accounts at risk.

How do I get started with ProfitGuard?

Fill out our enquiry form by clicking the button to your left.

Then it's simply a case of providing us with access to your Vendor Central account with relevant permissions.

We will complete a no-obligation audit and once we've reported back to you, you can decide if you would like for us to proceed with recovery.

Once we've countersigned a Statement of Work, we're good to go and we'll provide you with regular updates on the progress of your recoveries.

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- [ads+dsp](https://www.wakecommerce.co.uk/amazon-ads-management)
- [Blog](https://www.wakecommerce.co.uk/blog)
- [Contact us](https://www.wakecommerce.co.uk/contact-us)

020 3885 0777 | [hello@wakecommerce.co.uk](mailto:hello@wakecommerce.co.uk)

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      "text" : "ProfitGuard uses careful, persistent dispute management and avoids automation because it misses nuances and can reduce recovery outcomes or create risk on Amazon Vendor Central accounts."
    },
    "name" : "How does ProfitGuard ensure maximum recovery?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Submit an enquiry, provide limited-permission access to your Vendor Central account, complete the no-obligation audit, and then decide whether you would like to proceed after reviewing the report and recovery estimate."
    },
    "name" : "How do I get started with ProfitGuard?"
  } ],
  "mainEntityOfPage" : "https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery",
  "url" : "https://www.wakecommerce.co.uk/profitguard-amazon-chargeback-recovery"
}
```