We Audit, Dispute And Recover Your Amazon Vendor Account Charges. Risk Free.

ProfitGuard is a specialist service designed to recover erroneous charges and deductions on your Amazon Vendor Central account, such as shortage claims, chargebacks, price claims, return issues, coop issues, and invoice/payment discrepancies.

Our team, comprised of former Amazon FinOps employees, conducts a thorough audit of your account to identify and dispute these charges.

Leveraging our deep expertise in Amazon’s systems, we manage the entire process from identification to recovery, ensuring that you receive every penny you’re owed without getting entangled in the complex and often frustrating dispute process.

We have developed a comprehensive audit process to review up to five years of account data.

From this we will identify contributing factors that have caused historical issues on your account and make recommendations to minimise them in the future.

We will then determine which charges and deductions are recoverable and develop a strategy to recover the maximum amount.

This is typically achieved through proactive and persistent dispute management, leveraging our expert team to navigate Amazon's convoluted, frustrating and inconsistent dispute process.

We recover shortage claims, chargebacks, price claims, return issues, coop issues, and invoice/payment discrepancies.

Shortage claims typically account for the biggest recovery opportunity on mature accounts, as we can go back up to five years.

Chargebacks have a much shorter dispute window, however, we have been successful in recovering historic chargebacks when there has been a clear case of them being applied incorrectly.

We also have a lot of experience with all the other issues that can contribute to charges and deductions on Vendor Central and our team has had success with many complex cases.

There are many different types, listed below, and the success rate in disputing these varies significantly.

If you have been experiencing any of these chargebacks on your Amazon Vendor Central account, reach out to us so we can advise you on the potential for recovery, and just as importantly, how to prevent any more!

• ASN Accuracy
• Carton Content Accuracy
• Carton Information Compliance
• Import Documents Late Delivery
• Import PO On-Time Non-Compliance
• Import Shipment Late Booking
• No Show
• On-Time Accuracy
• Oversized Carton
• Overage PO Units
• Overweight Carton
• Paper Invoice
• Prep Issues
• Rejected Delivery
• Ships In Own Container

We charge a flat 15% fee on the money we successfully recover for you, significantly lower than the industry standard of 25-30%.

This is only billed after the payments have been reimbursed into your bank account.

No, there is no upfront payment required. We only charge a fee based on the recoveries we secure.

We typically audit accounts within a couple of business days to give you an idea of the potential recovery amount and to give a detailed analysis of what has caused the issues on your account.

The time it takes to recover your funds depends on how many charges need to be disputed and how much caseload Amazon has on their side.

We typically see good progress on most projects within the first 6-10 weeks.  Larger projects will take longer, especially if there is a significant backlog to get through.

Our team consists of former Amazon 1P FinOps employees, offering unparalleled expertise.

We do not rely on automation, because this simply does not work on Amazon Vendor Central and misses the nuances that are important with individual cases.

We take time and care with the recovery process to maximise recovery and work closely with our clients to resolve longstanding issues and to make them more efficient with their Amazon operations.

Where necessary, we will leverage the other expertise in our team, particularly in relation to catalogue and operations, to identify and resolve problems that can be contributing to errors during inbounding or logistical inefficiencies.

In essence, our team is the most experienced in the world when it comes to Amazon Vendor Central and we relish the opportunity to resolve long-term issues, rather than let them languish, as this would not be in the best interest of our clients.

We handle most of the dispute process independently and only very rarely require supporting documentation from the client.

In the vast majority of cases, we will not require any supporting documents or PODs (Proof of Delivery) from you to successfully dispute shortage claims.

For chargebacks that have been applied incorrectly (for example prep chargebacks) it is often necessary to share product imagery of the affected products to show to Amazon those products are not in breach of any policy, and so they can reclassify them on their system.

Yes, we provide detailed summaries of what contributed to the charges and offer recommendations to minimise future issues.

We just require 30 days notice if you wish to stop using our recovery services.

Yes, we provide regular updates and reports on the status of your claims and recoveries, typically after each month end, but you can request an update at any time.

You will also be given access to a live dashboard where you can monitor the progress of the whole project and individual claims.

This depends totally on whether the charges and deductions have been applied correctly by Amazon.  In many cases we find they have not.

In the case of shortage claims, we have a very high recovery rate.

Out of 768 shortage claim disputes filed in the first few months of 2024, across multiple client accounts, we achieved a 98.1% recovery rate.

Chargeback recovery rates vary massively depending on the issue type.

Our success rate with other account issues, such as price claims, CoOp discrepancies and invoice issues is also high.  Some issues can take time to resolve, but our team is dogged and determined.

We are meticulous and considered with dispute management.

We try to avoid entering into a negotiation with Amazon as this can often lengthen the dispute time and reduce payouts.

We do not use automation because it is ineffective, misses nuances and, at worse, places accounts at risk.

Fill out our enquiry form by clicking the button to your left.

Then it's simply a case of providing us with access to your Vendor Central account with relevant permissions.

We will complete a no-obligation audit and once we've reported back to you, you can decide if you would like for us to proceed with recovery.

Once we've countersigned a Statement of Work, we're good to go and we'll provide you with regular updates on the progress of your recoveries.